Frequently Asked Questions
Q. How far away are the Disney attractions?
A. Your commute to Disney will be an easy one. Just ten minutes each way.
Q. How can I tell if you have any vacancies?
A. Either give us a call at 770-939-0396 or complete our more info form.
Q. Can I wait and book our lodging at the last minute?
A. Sometimes, but we'd certainly recommend booking early. We'll work as hard as we can to accommodate your vacation request, but it's always best to reserve your family's vacation time in advance so we can work with your schedule.
Q. Can I book my reservation online?
A. You bet! Simply go to our Reservation Page.
Q. What items are supplied for me?
A. Just about everything! We'll supply dishes, towels and linens. Your lodging accommodations are completely furnished.
Q. Do you have laundry facilities?
A. Yes we do. You'll have a full size washer and dryer right in your vacation home.
Q.What is the procedure when booking?
A. After making a reservation with us, you must complete our booking form and sign on behalf of all members of the party that these booking conditions together with our general information have been read and accepted. The accommodation is booked solely for the use of the guests named on the booking form. Due to State fire regulations in Florida, the maximum occupancy as advised by us must not be exceeded (10 people for 4 bedrooms).
To confirm your booking, we will require a refundable deposit of $100.00 per property.A higher deposit may be required for longer stays exceeding 4 weeks. Your booking is confirmed once we have received your deposit and booking form, and the confirmation invoice has been issued by us. No further invoice will be issued, therefore please make a note of the balance due date.
Q. When do we pay off the balance?
A. The balance of your rental cost is payable 4 weeks prior to your arrival in Florida. Where payment in full has not been made by this date, we reserve the right to cancel the booking and cancellation charges as detailed to follow, will apply. If you book within 4 weeks, we will require full payment at the time of booking.
Q. What is included?
A.You have use of the property including all utilities excluding pool heating, (applicable to pool homes only), for which pool heat supplement is charged and payable.
Your holiday home is cleaned and prepared for your arrival. Maid service however is not provided in Florida private homes and it's therefore up to you to keep the property clean and to change and wash bed linen and towels (which are supplied) during your stay.
Your holiday home is available from 3.00PM local time on the day of your arrival. We ask that you vacate the property by 11.00AM on the day of your departure, leaving it in a tidy condition to enable our cleaners to prepare for our newly arriving guests.
Q. Is there a security deposit?
A. We understand that accidents do happen, but we must ask that you inform us of any defects or breakages as soon as possible and pay for the repair or replacement so that neither you nor the following guests are inconvenienced.
On arrival at the property we will require the payment of a returnable security deposit of $300 in the form of a credit card. This charge will be held to cover or part cover any breakages, excess cleaning costs or damage to the property. The deposit will be returned within 5 days of the end of the rental period subject to inspection by the management company, less any deductions to cover the cost of replacement or repair. Costs in excess of this amount will be invoiced and payable in full immediately.
Q. What if we have a change in booking?
A. Any amendment to a confirmed booking may incur a charge of up to $40 amendment fee. Changes within 8 weeks may result in additional cancellation charges.
Q. What happens if we cancel?
A.If you wish to cancel your booking within 4 weeks of arrival, your money will not be refunded.
Q. FORCE MAJEURE?
A. No liability can be accepted for events, which are 'force majeure'. These include, but are not limited to war, threat of war, riots, civil commotion, terrorist activities, industrial disputes, technical difficulties with transportation, natural or nuclear disaster, fire, adverse weather conditions or other events outside our control.
Q. Do you accept any liability?
A. We accept no liability whatsoever for any injury or loss sustained by guests or any other visitors to the home or swimming pool, or for any loss or damage howsoever caused to any property brought to the premises.
Q. What happens in case of a complaint?
A. While it is unlikely that you should have a complaint about any of the holiday home we offer, occasionally things do go wrong. If you have a problem during your stay, you MUST inform us immediately who will endeavor to rectify the matter. We will not accept liability for any dissatisfaction or other complaint not reported to the local managing agent during your stay.
Q. INSURANCE
A. It is vital that you have adequate comprehensive insurance coverage for you and all members of your party. Check that any policies you are considering do in fact cover you for rented accommodation booked independently of travel arrangements.
No responsibility is accepted for any death, illness or loss or damage to property and/or motor vehicles howsoever caused.
Q. Will you send us information prior to our arrival?
A. Approximately 30 days before arrival, we will send you details, giving directions to your vacation home and information on key collection. Where keys are provided in a 'lock box' facility you will be given a security code. The security code will be needed in order to allow you to access the security box, which holds the keys to your home or condo. The security box is easy to access and can be found at the entrance to the property. Please remember to take these details with you otherwise access to your vacation home cannot be guaranteed.
Our web site is a guide to the quality and description of our various holiday homes and their facilities. All of the properties that we offer are individually owned and furnished to the owners taste, and changes may be made without notice. No liability is accepted for unintentional errors, mistakes or omissions, which may arise as a result of subsequent changes.
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